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Help Desk Request - Limit setting of Helpdesk priority to Helpdeskmins

Avatar By GuiedGui
17 Dec 2020 14:14
Category: Request
I'm starting to see a trend when it comes to rather inexperienced users of Paint's Helpdesk system: they really like spiking the priority of their Helpdesk to "highest" when, more often than not, that is not the case.

Limiting controlling that variable to Helpdeskmins would mitigate this issue.
Resolved: Yes

Responses

Avatar By @GuiedGui
23 Dec 2020 03:59
That's more or less the same thing, @HullBreach , so yeah, I guess.
Avatar By @HullBreach
23 Dec 2020 01:11
How about setting all new requests to “New” then requiring an admin to go back in and set the priority?

History

Avatar @HullBreach marked this request as resolved.
10 Jan 2021 21:27
Avatar @HullBreach claimed ownership of this request.
10 Jan 2021 20:46
Avatar @GuiedGui left a reply.
23 Dec 2020 03:59
Avatar @HullBreach left a reply.
23 Dec 2020 01:11
Avatar @GuiedGui created this request.
17 Dec 2020 14:14
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