Writing a good Help Desk request is key to making sure the bug or feature you see will be addressed in a timely manner. Here are a few things to keep in mind:
1. Describe the bug or new feature to the best of your ability.
2. If it's a bug, describe how we can reproduce it. If it's a feature, describe why it would be useful.
3. Assign the correct category. Bug Reports are for when something is blatantly incorrect, such as a page returning a 404 error when it should not. Complaints are for small errors, and Requests are for anything that does not require changing the site's code. New Features are for changes in the site's code that do not necessarily include bug fixes.
Don't worry if you think you can't write the perfect Help Desk request. If there is something still unclear about your post, a Help Desk admin will come around to ask questions to clear it up.
